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How user reviews and ratings work

Golfswapper offers user reviews and ratings, this article explains how they work

Trust between sellers and buyers is critical for the success of a marketplace. One way to build trust is to let users rate and comment each other after a transaction. This is how trust is built with Golfswapper.

How do reviews work?

After a transaction is completed, both buyer and seller can review each other. A review consists of:

A positive or negative rating (thumbs up or down).
A free-form text comment.

Can users skip the feedback process?

Yes, users can choose not to review the other party. However, they can't refuse a review from the other party after a completed transaction.

Where do reviews appear?

Reviews are visible to everyone on each user's profile page. A seller's rating (percentage of positive ratings and number of ratings) is also shown on each listing page.

Can I enable reviews for free transactions?

Reviews are only available for paid transactions.

Questions? Visit our Help Center or contact us via email and we can assist you through the process.

Updated on: 28/03/2020

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